MARK FRANCO

👋 About Me

I’m Mark Anthony Franco, a senior service delivery and operations leader with 15+ years of experience delivering high-impact solutions across cloud platforms, customer success, and technical program management.

I’ve worked with iconic brands—Amazon, Xbox, Carnival, and HashiCorp—to lead large-scale modernizations, streamline onboarding journeys, resolve high-severity incidents, and develop systems that scale trust as well as performance.

I’m currently focused on roles where I can blend technical depth, customer empathy, and a strong sense of business impact—especially in cloud platform and technical account management environments like Google Cloud.

Executive Snapshot: Customer Success Champion leveraging solid technical foundation in network security and enterprise software with proven track record of successfully collaborating with customers on both technical and non-technical levels. Strong business acumen and sales experience, with passion for ensuring a top-quality customer experience.

Service management minded with commitment to customer service by managing relationships with existing clients, and strengthening client engagements through renewals and expansion. Deep focus on delivering outstanding client experiences, resulting in high product engagement and high customer retention, serving as a voice of the client to internal teams.

Ability to drive initiatives by collaboratively working across teams (Product Management, Sales, Engineering) and structuring approaches to new strategic opportunities, working across and with enterprise, B2B, and B2C organizations.

Driving exceptional customer experience, operational excellence, quality improvements, and performance for customers of some of the most iconic brands in the world—Walt Disney, T-Mobile, Microsoft, Amazon, Carnival, and more!

⚙️ Core Technologies & Tools

💼 Featured Experience